Princess Cruises
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Choose another line as this lot are unprofessional and or dishonest
Live chat does not work. Wait ages on the phone to eventually get through to the centre abroad. Three times they assured me they had fixed a problem which persisted. Constant problems with app onshore and onboard. On the cruise three ports cancelled due to bad weather and no alternatives which made the trip boring and a huge disappointment. Asked for a letter outlining the missed ports so I can make an insurance claim. Got one after 4 phonecalls and 4 emails. Speciality dining incredibly average and the limited entertainment was amateur. Have contacted twice now about refund of monies for cancelled trips which was promised in 7 days of debark. Got it a month late. Very unfair. Spent much of yesterday being sent from pillar to post to be told staff on ship in error or deliberately misleading passengers on this one. Guest Services very elusive. Amazing how long I waited on hold or how many times I was cut off. Incredibly someone late yesterday phoned my 85 year old mum to enquire if I was going to book again with PC. What it has to do with her I do not know, how they got her number is a mystery and I am angry she was distressed by such a call. All in all a huge waste of time and money and a huge let down especially as this was my wifes last holiday. Our first and last cruise. Pre cruise, cruise and post cruise negative experiences. Unprofessional maybe even deliberately dishonest almost at every turn. Would suggest another cruise line as this one has let us down. Feel I have no alternative but to make a formal complaint involving Trading Standards, ABTA and the press.