Lw

Sep 12, 2021

Don’t trust the booking

Turnkey cancelled my reservation 1 month before our trip (a bachelorette party) without explanation. They offered a generous 10% off to rebook with them (comical) but there was no effort to try and find a replacement or explain the reasoning for cancelling. When I called, all they said was it was “unavailable now”. I was told I’d get a full refund, I received my refund from VRBO and have yet to receive it from turnkey, 4 weeks later. After I didn’t initially receive it, they said my card had expired (false) so they’d need to send me a check, then when I called to re-provide them with my card info again, they said I’d be receiving the refund soon. It’s been weeks and still no refund. Seems like a scam to me.