VOXI Mobile
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Vodafone has no idea of what good customer service is like
Bought Voxi around August last year for my son, however due to the service not being exactly competitive and network quality with Vodafone being generally poor around MK area I have decided to switch providers. Trying to log in to voxi account... OTP not working, so could not cancel the auto renew. Set the porting date, which happened around the payment date (and of course Voxi collected). Next I see is they send me a text, that they would like to talk to me about staying as a customer and I should use the remaining allowance (on a card that is not active). I am a bit shocked now and wondering if I should just cancel my Broadband with Vodafone as well (as it has its own problems as well). Do these people have a clue about customer service? Wrong in so many ways.