Silvija

Nov 18, 2023

Thieves!!

Thieves!!! Be careful The car rent process went smoothly . The car was nice and clean. But unfortunately we had not a great experience with this company. We had a Dji Osmo Action camera with us, but because we were going to the public beach, we didn't want to take it with us, so we decided to leave the camera under the driver seat. And unfortunately we forgot about that( as we rented the car only for 2 days ). After we realised that we left the camera in the car we contacted the office, and the administrator set that she will try to search for it and also she set that this car wasn't rented to anyone else after us. We received a call probably after an hour, saying that there is nothing in the car. But we were 100% sure, that the camera is there, so she set that she will speak to the team, who was cleaning the car after our use. But again there was no luck. She even set that the manager will look at the cameras to see if there anyone from staff took the camera while cleaning the car( whish is probably impossible to see). I understand this is our mistake that we forgot the camera there. But I think is the company's responsibility to inform the customer about the lost property( specially when the things are expensive). We received only advice to check our luggages. But we knew that the camera was taken by someone from their staff.. So , people be careful with this company!! And check your personal belongings when returning the car.