Yorkshire Water
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Appalling policy for old vulnerable people
My mil age 94 just died, I was so shocked to see a bill come through door for nearly £600 for her water rates. Crazy for 1 old lady, i checked on Internet & it said if no savings & on pension credit she qualified for water support so I rang. I was told she should have applied when alive & that a leaflet is with each bill, well there was no leaflet with this bill and she had had dementia for years & would not discuss finances as she was scared with all the talk of being ripped off. As she still had capacity untill the day she died nobody could do anything financially for her. So she was allready being ripped off by yourselves, she didn't need to worry about random criminals, you were allready doing it. Obviously I'm not happy that you choose only to help those who know how to work the system and shout the loudest, while leaving the quiet vulnerable to suffer and then say tough when someone realises and points out that for the last 30 years she should have had help ! After leaving this review youve asked me to contact you but no details of how to do that ?