VOXI Mobile
View company profile →
absolutely hopeless customer service
This is the SIXTH time I have been in touch to try and resolve a returns issue. I contacted yourselves on FRIDAY morning to organise a return, and get a dpd returns label, so I can drop it off at the dpd drop off shop. Was told to wait 24-48 hours for a label, I didnt recieve one within that time frame so I live chatted on MONDAY and the advisor told me it was working days, so tuesday MORNING at the LATEST would be when the label would appear. It is now tuesday evening, and I have had no label, and been on this live chat 4 times today, and no one has ANY IDEA what is happening, all advisors have been USELESS so far, PLEASE HELP ME OUT. I NEED A RETURNS LABEL FOR MY ORDER AS ITS BEING RETURNED, I HAVE ALREADY GAVE ALL INFORMATION REGARDING THE RETURN, I JUST NEED A LABEL. So far you guys have given me the WORST customer service I have ever recieved. Everyone if you are thinking about ordering from these guys, AVOID THEM. As soon as the phone is delivered they will not help you at all!! EDIT - As you can see from the reply from voxi below, they want me to message them on Facebook or X, I don’t have any social media so what am I meant to do? This is an another clear failure in the customer service from this company. Seriously avoid.