DLG LEGAL SERVICES LIMITED
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Unprofessional and careless service
Dealing with DLG has been an awful experience and I would never recommend them. After being in a serious car accident that wasn’t my fault DLG were the option given to me to deal with the insurance claim. The whole experience has been so upsetting and changed my life as almost a year later I am still in immense pain. The service from claims handlers has been careless, slow and frustrating. I began my claim with someone who was clearly very inexperienced, would never reply to my emails even after numerous phone calls and was rude over the phone. I would send emails and it would be weeks until I got a reply that wouldn’t answer my questions. I then sent more important documents to my handler to then be emailed a month later saying she no longer worked for DLG. More emails and weeks later I am given a new case handler who also has the same level of respect as the previous - calling me the wrong name repeatedly even though I’ve corrected her! I have asked for numerous updates and emails have not been replied to for 3 weeks now. Even a complaint email has been ignored. I can’t phone them due to offices being closed but staff are supposed to be working from home so why haven’t my emails been replied to. I need further medical attention and have been suffering! I have followed the advice from DLG to wait until the recovery period suggested by the medical exam and now I’ve been left to suffer. The service has been appalling and I would never use them again! All I ask is for replies to my emails to help the situation or even update clients with the progress monthly so they know the situation and what is happening.