Sonic Auto Transportation
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Awful experience
Awful experience. I would not recommend this company even if they were the last auto transporter on the planet. Recently, they suckered me in with a highly competitive price of $950 to have a car shipped from New Jersey to Texas. I signed their contract agreeing to this deal. This was on Wednesday, December 18th. The deal was pick up Thursday, and drop off Sunday or Monday. Thursday morning, Sonic calls me and tells me our deal is off, because "The buyer of the other vehicles we were picking up with yours backed out." I say that's okay, I need the car before Christmas. Sonic came back with a new contract. They said $1700, and same pick up/ drop off windows. I was hesitant, but said as long as they could meet the drop off window, I was willing to do it. At this point, I should note that Sonic was NOT the company picking up my car. They subbed my job out to some other carrier company. In-between the $950 and $1700 deals, my job and personal information was listed on some sort of online bidding site for carrier companies. My phone was blowing up all Thursday morning with calls from people trying to pick up my car! Anyways, the driver failed to pick up my vehicle Thursday. The driver failed to pick up my vehicle Friday. No call from Sonic. I got ahold of the carrier company Saturday morning, and they informed me they would be picking up my car on MONDAY! My car was picked up in NJ on Monday (when it was supposed to be being dropped off...) and I was told then by Sonic and the carrier company it would be dropped off on Thursday the 26th. The driver calls me on Christmas day and asks if I can meet him between 11 PM and 1 AM that night at a Walmart because he is driving a hauler and doesn't want to come down my street. (Location was not a big deal, but I had been promised door to door service...) Being a gentleman and sympathetic to the driver not wanting to stop in Houston all night just to give me the car the next morning, I agreed to meet him in the middle of the night and even took him a Christmas gift. Between December 22nd and January 6th, I have called Sonic several times asking for a partial refund and/ or to speak with a manager. I was told three times that someone would call me back, but no one ever did. I called a fourth time and stated that this would be my last time calling before resorting to sharing my experience online. Again, I was told someone would call me back. 24 hours later, and here I am writing this post. I did not want it to come to this. However, no one called me back! More bait and switch, more negligence, and more poor customer service.