American Freight Furniture, Mattress, Appliance
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I just bought this mattress 2 wks ago
I am adding an amendment to my initial review. After filing my review I was contacted quite quickly by the regional manager who was quite appologitic. He traveled to my local store and upgraded the mattress at no extra charge. He delivered it to my home himself. I was extremely satisfied with the handling of my complaint. I stay with a 3 in my review due to the way the store handled the initial report. I still feel the store should of handled the initial complaint from within, given it had only been 2 weeks. "I just bought this mattress 2 wks ago. And the store I purchased it at tells me I have to file it to the warranty company. I input all the information only to get a email telling me it could take up to 30 days to process. No personal experience at all. Ridiculous."