Riviera Travel
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AWFUL Lake Como tour with Riviera Travel
My friend and I went on the Lake Como Riviera Tour. Firstly we paid nearly £2400 each and our flight was with Ryanair economy airline. When we arrived our transfer should have been 1hour 20 mins but because there were 32 of us they used a large coach which meant we had to go all around the lake as some roads were restricted for large vehicles. Consequently our transfer took nearly 3 hours so we had to leave our suitcases in reception and rush into dinner without time to freshen up. The hotel was a three star ( there was no other choice) and this was reflected in the rooms which were very basic to say the least. One plug socket only was in the bathroom and not enough storage for our clothes, so most of our clothes stayed in our suitcases which wasn't great! The food at the hotel was mediocre and quite bland. We were allowed to book to go into the adjoining a la carte restaurant NO. 26. Our experience there was awful. We were sat down not even asked if we wanted a drink and then each course was rushed. My friend even had her plate taken from her whilst she was still eating! We obviously didn't return. The tours were good but the tour guide was quite condescending and kept telling us that everything was very expensive. We obviously couldn't afford anything. All in all we were very disappointed with the quality for the amount of money we paid. I sent a letter of complaint and got a bog standard reply saying how truly sorry they were and thanked me for my feedback. I would definitely not recommend this tour as it was not value for money.