Gary

Mar 30, 2023

Poor Service from Paul

On Monday, March 6th, I went to Home Hardware on Seymour St in North Bay.  I wanted to pick up a sheet of 3/4" white melamine and a sheet of 1/2" white melamine.  I went to talk to the manager-Paul to tell him that I was suffering from anxiety.  I told him it was up to a 10 and to see if they can get my lumber cut.  The manager at Home Hardware told me the only way that they could cut white melamine is on their tablesaw and that the employee would have to cut it and they would probably charge me extra for the cutting of the material I wanted.  I told the manager that you don't have to cut it on the tablesaw and that you can cut it on a panel saw oversized and I can cut it at home on my tablesaw and have no problem with any chips sticking out of it.  The manager at Home Hardware got really upset with me.  I think he got upset with me because I told him of another way you can cut the material.  He started yelling at me to get out of his store and don't come back.  After him yelling at me, I did start yelling back at him.  There was quite a few words exchanged between the manager-Paul and I.  I don't believe as a manager that the manager should be acting like that at all.  If he is having a bad day, he should not be taking it out on customers.  I often wondered what would happen if he had an employee who came to him and questioned him, if he would've freaked out on that employee who could be suffering from mental health.  I did go to another lumberyard and had my material cut oversized for me at NO EXTRA cost and no waiting.   I feel that the reaction from Paul that day lead to me calling Head Office and speaking with Val, a Customer Service Representative, daily since that day with no results.  Val has tried contacting Paul daily but he won't respond to her calls.  He won't talk to her on the phone.  I am seeking an apology from Paul for how he treated me and for reimbursement for the cost of gas to go to another lumberyard in Sudbury, Ontario.   Gary