Huboo Tech
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Overcharging - Terrible Business
This is my first time writing a review on Trustpilot, but I hope it helps prevent others from doing business with Huboo. They will overcharge you 100%. From the start, they "accidentally" entered the wrong weight in their system, making our parcels significantly more expensive while still shipping our parcels for the lower weight and keeping the difference to themselves. Out of good faith and simply being busy, we didn’t scrutinize the invoices closely until the charges no longer made sense and we had to go through everything. This happened multiple times. When we pointed it out, they admitted it was a mistake, which I could accept once but not multiple times. After the first mistake I later noticed they continued overcharging in other areas and were raising the prices we agreed on. When I raised the issue again, they stated that, under their new policy, you only have one month to dispute an invoice and that the prices simply increased. After reading other reviews from people experiencing the same issue and discovering, to my surprise, that the company was on the verge of bankruptcy it became clear that this was intentional, a desperate attempt to save the company at the expense of its own customers. Shameful. Additionally, they use the absolute cheapest couriers, which led to many complaints from our customers. They claim to offer a service that switches between high quality couriers, but in reality, it's just Evri, and they charge you a premium for it. Fortunately, we quit and retrieved our products. If you're considering using Huboo and think it might not be as bad as the reviews suggest, ask yourself: why take the risk?