Wyoming LLC Attorney
View company profile →
Billed early for services not wanted, did not work with me
I chose CloudPeak Law / Wyoming LLC Attorney about four years ago and had a good experience throughout. For the first time last year, I got onto automatic payment. I monitor my renewals very closely and evaluate whether I would keep services and allow auto-pay to occur, or whether my needs had changed and I would want to cancel. My projected auto-pay date in my portal was March 31st annually, and the previous year's payment ran on March 15. I didn't intend to renew this year, and had set up a reminder to close the account pending certain information I was waiting on on March 7. Because they billed me early by 2 weeks, without notice received, according to Wyoming LLC Attorney, I am not eligible for a refund of $179 for a future YEAR of services we have not even started yet. This is really gross policy and I don't think it's good faith. Everything about 3 interactions I had about closing my account now has given me the clear understanding that they measure success off of how little they work with a person on specifics relating to their situation. There is no reason not to take responsibility for poor communication and early payment pulling, where the customer will hold the bag. I suppose they could have billed three months ago. Don't expect your annual renewal to occur on a predictable date each year, and when they bill you early, don't expect to have a credible conversation about a refund. The refund that I requested is for 12 months of Registered Agent services WHICH HAVEN'T EVEN STARTED YET. I don't want a response to this testimonial, I'd like a refund. My company on my account is BNE LLC. Thanks in advance.