Xara
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Dishonest customer service
Dreadful customer service. I asked them to cancel my account. Unbeknownst to me they did not and later took 2 unauthorised payments, then refused to refund. Update: A dishonest response to my review. Here are the facts: In July 2022 I agreed a pause on my account. In February 2023 I requested in writing to Xara customer service to close the account. I was surprised to find I had later been charged for 2 payments. I contacted customer service to resolve, forwarding the cancellation request email, but the agent refused to refund. I said I would thus be forced to contact my credit card company to dispute the charge. The agent responded they would fight that and ended the conversation. So I wrote a fair review of my experience here. Xara then tried to have the review taken down. So I had to send TrustPilot the cancellation email and screenshots from my Xara account to prove it was genuine. Customer service then contacted me again a week after they had refused to refund to say they might give me a refund after all, but the agent wasn’t sure. By then it was too late as I had already sent a dispute form to my credit card company. Their actual software was good. Their customer services as I said at the outset, is dreadful, and not worth the hassle. This has all taken up so much of my time. It is worth heeding the other reviews.