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Awful management
Visited the Sunderland store a few times and noticed what I think is the manager speak to her staff very very rudely. Totally unacceptable it made me very uncomfortable being in the store and could see the staff members face she looked rather embarrassed and awckward even though I have been served by her multiple times and is always polite and very helpful, wonderful addition to staff but feel the manager really effects the mood in the shop and doesn’t treat staff fair at all. I did chat with the young staff member about this and all she could do was apologise, I want to log a complaint with higher management about this