LE
Leonardo Hotels
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Do not stay with Leonardo hotels
I would like to leave no stars but unable to. Our wedding night and we booked a superior room with balcony and Prosecco a couple of days before. When we arrived we were told they had over booked and no space for us. The man at reception tried to move us to another hotel and would not pay the taxi fare. We were then offered a twin room free of charge so we stayed. In the morning we got charged 50% as the reception man had not been authorised to do that and they basically called us liars, if we did not pay it then we’d be charged the full amount. Still in dispute with them over the matter, it has been terrible service. Changing to Leonardo hotels has put the hotel in a downhill slope, it was a lovely hotel before