Hilton Car Supermarket
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Avoid at All Costs
Avoid at All Costs – A Masterclass in Dishonesty and Incompetence If you’re considering buying a car from Hilton, run the other way. My experience with this shambles of a dealership has been nothing short of infuriating and disgraceful. I purchased a vehicle from them in December 2024. Within two days, it became clear there was a clutch issue – something that any half-decent dealer should have caught before selling the car. It took a staggering 90 days to get this issue resolved. That alone should have been a red flag, but the nightmare was just beginning. In March 2025, I discovered the MOT had already expired, despite being reassured at the time of purchase that it would be valid for at least six months. This wasn’t just poor service – it was outright deception. When the car eventually went in for its MOT, it failed on emissions, and I later discovered it had failed on emissions the previous year as well – yet somehow mysteriously passed on the retest. Draw your own conclusions, but it certainly raises some serious questions about the legitimacy of their inspection practices. The car is currently with a Ford specialist, who believes they’ve identified the root cause – but the repair is going to cost nearly £1000. Despite repeated assurances from the dealership that they would cover this, they are now dragging their feet and disputing it, leaving me with a car that is illegal to drive and a bill they’re refusing to honour. Throughout this ordeal, the so-called after-sales "team" (read: one overworked and unresponsive person) has been an exercise in futility. Hours spent on hold, endless unreturned calls, vague promises, and emails that go days or even weeks without a reply – if they bother to respond at all. This dealership has demonstrated a complete lack of integrity, accountability, and basic customer service. I’ve been left out of pocket, without a working car, and exhausted by a process that should have been straightforward. If you're looking for a dealership that will sell you faulty vehicles, mislead you about MOTs, and then ghost you when it all goes wrong – congratulations, you’ve found it. For everyone else: do yourself a favour and stay far, far away.