Warner Leisure Hotels
View company profile →
Awkward Experience
Title: A Disheartening Experience – Discrimination and Unjustified Treatment I recently visited [Hotel Name] with my wife and 6-year-old daughter, and I must say it was one of the most disappointing and disheartening experiences I’ve had. The hotel itself is beautiful from the outside, but the treatment I received left me with a bitter taste, especially as a person of color. Upon arriving at the bar, I was simply told, "We can't serve you." Confused, I asked why, and they informed me that I wasn't a resident of the hotel. However, I have stayed at this hotel before as an outsider, so this reasoning didn’t sit right with me. When I inquired further about how they could identify who was a resident and who wasn’t, they stated that they “know all the residents off the top of their heads.” That was a red flag. I felt immediately discriminated against, as no valid reason was provided, and I was singled out in an unjust and unprofessional manner. Seeking some resolution, I called for the manager. However, my hopes for a solution were dashed when she simply backed up her staff’s actions, leaving me feeling even more dismissed and unsupported. It was clear that, despite the beautiful exterior, the management was unwilling to address or acknowledge the issue. Racism and discrimination are alive and well at this establishment, and it’s disheartening to know that people of color are still treated in such a manner. I left the hotel feeling frustrated and bitter, realizing that this experience will forever overshadow my memories of what could have been a pleasant visit. To my fellow people, I would strongly advise staying away from this hotel if you value dignity, respect, and fair treatment. The outward beauty is not worth the inner horror you might face.