Jo-Ann Stores
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I placed an order on Black Friday at…
I placed an order on Black Friday at Joann.com for multiple items. I received two partial deliveries but on separate days. As of January 3rd I was still missing nine items and never received any further information. When I called the company I was told the items are out of stock and the order was canceled. I said when I ordered online it said the items were available. Their response was “the online store is not REAL TIME!!!!” I asked why I wasn’t notified the order was canceled. The representative said they have a glitch with their email system and it is not sending emails to notify customers of out of stock items. The items were Christmas gifts and I was very disappointed and it has negatively impacted me in my confidence in Joann’s as well as ever wanting to place an order with them again.