Cruise1st
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Take the 'used condom on the floor' hotel or pay extra ???
I would never recommend for anyone to book a hotel at the end of the cruise with this company all of the ones they have connections with are awful, just google Night Hotel Broadway in New York read the reviews and tell me that that's something this company should be selling. I don't think so! Had to pay extra just for a half-decent hotel! Besides from that, we have spoken to numerous customer service agents over the phone over the days Calvin was a little rude and I didn't want to talk to overall sounded like he wanted to wack me just for mentioning what they had sent us was a disgrace and they want us to pay not to stay there, however, we then spoke to Kevin who was lovely in the matter and spent nearly an hour finding us a hotel in our budget and that was better than on sleeping on the subway floor. He did inform us that one of the hotels we were offered shouldn't be sold by them anymore, which was a little worrying, Kevin was the only one we'd spoken to that actually seemed to know what he was doing. Just book everything separately cruise/flights/hotel we have learnt the lesson that what you think is going to be less stressful is just more. Overall mid review it's not bad not good, don't think we'll use it again as many people have said once that money is in their hands all care goes out the window, If we hadn't looked up the reviews and were forced to stay there this would be getting a 0*. But if you are ever bored and need a good giggle read the reviews on night hotel broadway new york 94th Street and tell me if you had a company as big as this one would you offer this hotel. I wouldn't even let my dog stay there, now we're more money down but at least our heath shouldn't be in jeopardy. Have a fab day :)