Landing
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Standby billing terms need update to be less ambiguous
Make sure you fully understand how standby works prior to booking. Their website lacks clarity around the terms of billing. After paying the $1495 monthly fee I checked into a unit on January 1st and was bumped on the 12th. I did not move into another landing unit because the units I wanted to reserve were booked. I decided to save my unused days thinking I could apply them to a later booking when a unit I like becomes available. Talking with a representative of theirs I learned the 18 days I thought I had credited I in fact did not, and to book with them I would be charged another $1495. It was not clear to me that standby has a use it or lose it policy. I enjoyed landing up until this exchange as it was not handled with a shred of empathy. The last thing I was told after asking for the contact info of someone that has decision-making authority was “The policy is the policy.” Aside from all this I enjoyed staying with hellolanding but between the money I have lost, understanding you need to stay a consecutive 30 nights which is much less flexible, and the way the representative handled themselves I don’t think I’ll be staying with them again. ~$900 lesson I hope no one else has to learn.