Celebrity Cruises
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No Best Price Guarantee
We booked a cruise on March 21, 2025, during the Celebrity Cruise 32-hour sale. Went back a couple days later to see if it was really a 32-hour sale . . . no the sale is still on-going. I noticed the price changed from $500 off per room to $600 off per room. Since Celebrity has a "best price" guarantee I filled out their form and submitted it. They came back and said I didn't qualify but their explanation didn't make any sense, so I emailed them back and asked for a better explanation. They came back the second time and said they couldn't find a cheaper price -- I opened the website and saw that the price had been changed back to $500 off per room (and by the way they are having another 32-hour sale). They told me if I had further concerns to contact customer service so I did. Customer service came back and said that if I was denied by the Best Price department they cannot change that decision. When I told them that was wrong and said that I was disappointed in their service she hung up on me. Three lessons from this -- one their 32 hour sale is not limited to 32 hours and in fact you might get a better price if you wait a couple days, their best price guarantee is a sham, and their customer service is rude. Now that we are already committed to this cruise, I surely hope the cruise experience is better than the booking experience.