Bord Gáis Energy
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Incompetent Customer Service
Incompetent Customer Service, i moved out of a rented house where we used them for gas and electricity. They asked for a final reading, one of my housemates sent me the wrong electricty readings by mistake. I got a bill for over 1500 euro. I challenged it and found out that reading i submitted was wrong, they acknowledged this and accepted the revised reading after numerous calls and emails. I agreed to pay €115 ( they said i owed twice this , but because i had problems with customer service they would half it) I agreed on the condition they send me a detailed bill showing what i was being charged. This never arrived, now they have a debt collector chasing me for the money, everytime i ask for the final bill they send me the incorrect bill for €1500. Moral of the story, keep away from Bord gals.