SKIMS
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Awful
Awful. I had heard that the customer service was bad but damn..! I ordered some shapewear. As it was final sale, I tried on in store and purchased online as I wanted a specific colour. First they send the wrong item. It took over 10 emails and many photos for them to understand what had gone wrong. Eventually they got it. Send me returns link which didnt work. Much more back and forth ensued. Then I asked that they refund the £10 shipping seeing as they made the error + they couldnt send me the right item. That took a further 4 emails to understand. Eventually they stopped replying so I did a chargeback with Amex. THEN Skims replied again. They agreed a full refund including delivery. Item was posted back. I get an email saying they will refund just the item fee. Tried to email again. They stop replying. I already have the chargeback though so screw them. Skims staff have the same IQ as Kim herself apparantly.