Hostelworld
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I booked a hostel through this broker…
I booked a hostel through this broker because the advertised price was slightly cheaper than booking directly with the hostel. I paid a deposit and then received a booking confirmation, with this advertised price. However the hostel itself then charged more than the stated price, and sent a receipt with this higher price. Therefore my Visa was charged a different price from the advertised one, and this is totally a no-no, even though the difference was small. I complained to the hostel and got no answer. I then complained to Hostelworld. They said they would look into it, but meanwhile would refund the amount I paid to them as a deposit, as a goodwill gesture. They indeed refunded this, and the refund was more than the amount I had lost out on. I am grateful for the refund. However they never answered my request to explain what had gone wrong. I subsequently googled them and it appears to be a known issue with this company. As charging more than the agreed price on a Visa transaction is ILLEGAL, you should unfortunately avoid Hostelworld.