Alfa Travel
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I would have given Alfa a 5* rating…
I would have given Alfa a 5* rating except for a couple of issues with the pick up, drop off and the actual coach journey. Positively, the Cumberland Hotel was excellent. Our room was spacious. The food was very good. The staff were friendly and helpful. Negatively, we [and another couple] were waiting at the designated pick up point, on time, but the driver drove past us and had to then find his way back to us which took around 15 minutes. The toilet on the coach allocated to the actual holiday had an 'Out of Order' sign on it before we boarded and for the whole holiday. This was problematic for people [like my wife] who need the reassurance of an available toilet. There was a luggage mix up on the 'drop off' leg of the journey which led to a 30 minute delay 'en route' whilst the driver and a holiday maker tried to locate a missing bag.