Water Babies
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Good class and instructor. Tatty venue. Anti-customer T&C
I've been to two classes and the instructor is great. On the less positive side: - the pool is small and quite run down looking. There are inadequate changing areas, forcing everyone to crowd around the narrow edge of the pool. - unfortunately our baby has become unwell this weekend with a cold and we don't think we can/should attend. There is no information about cancellation or postponement available. Surely it's a common "FAQ". Trawling through the onerous T&C, I can only find reference to two-week advance notice requests for up to two catch up classes. The phone number does not answer. So while I'm not exactly sure if the policy is for us to forfeit our prepaid class, it seems that way. What a shame. I wonder if this approach discourages people from keeping unwell and contagious children away?