American Water Resources
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No water service for nearly 5 weeks- negligence and incompetence
I have had no water service for nearly 5 weeks. The water service line protection insurance I purchased through AW proved to be useless. There was no claims manager to deal with, without calling through the generic call center and hoping to get a return call. I will end up spending 34K out of my own pocket because I could not get the insurance to kick in. The city had to get involved before I could even get AW to offer me a solution. Still waiting for it to be implemented. The mayor is involved now. I wrote to the president of AW, explaining the entire situation. No response.