Crunch Fitness
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Beware of Crunch Fitness
My husband and I have a Crunch Membership at the Upper Centennial location in Hamilton. Shortly after, my husband received back surgery and we could no longer go. I went into the gym and asked to put our membership on hold. I signed the debit machine but did not receive any printed paper. She said it would be emailed. I carried on my way. We thought till the end of March at least. I then receive a notice that our payment did not go through. I called and got a voicemail over 3 tries, which I left a msg and no one returned my call. So time went by and I finally got thru. They said that I would have to pay for the premiums that were declined before I can put a hold on them. Now since then I have received 3 “ possible fraud” calls that I don’t answer and no voicemail was left. So I thought I would call. It was from Crunch asking when I was going to pay the outstanding payment. I told them the situation. No help Ofcourse. So I asked her how I can cancel my membership. She said I would have to pay what is owing, fill out a form, send it in then 30 days after they receive the cancellation form it will be cancelled. This place is a joke. The front desk is awkward with young people tending to customers and have no certificates in fitness or nutrition like our Florida gym has. You can stand at the counter for a good minute to be acknowledged and they are done conversing with each other or staring. Blankly at a computer screen. I can’t wait to be done with this.
