Hilton Car Supermarket
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AVOID!!
AVOID!! Part exchanged my car with them on 6/7/2024. My car had a few minor issues which I knew about but they also told me my car had an oil leak, which after reading reviews seems to happen a lot, I reluctantly accepted and done the deal. Only had one key and no log book with the purchased car, and I had trouble taxing the car so they advised to pay them £99 which is 6 months tax so they could tax it for me on the Monday. On my way home I found a spare key in the glove compartment along with the log book, so then managed to tax it myself. I called the showroom to tell them I taxed it myself and requested a refund. Over a week later and still not received my refund. Also told car had been serviced and they would send me paperwork which I chased a few times and still not received, I also later discovered that I didn’t have a lock nut key for my wheels. I am not a car person so my knowledge on buying cars is limited, so this was a learning experience for me, but it’s clear to me once money is handed over they do not want to know. The after sales is very poor and unprofessional in my view, they also never call you back. There will be better dealerships out there so please tread carefully when dealing with this one. UPDATE### Had a phone call from Jo on 17/07/2024 with an apology, I have now received paperwork of a service carried out, and hopefully some more service history to follow, she also offered to pay the invoice for a new wheel nut lock key, so will see how that goes, but appreciated the call, I got my £99.00 back as done a chargeback in the end as was taking to long. Since I had the car I am very happy with it as had no issues. LATEST UPDATE### I decided to take car in for a service as oil look jet black, as I was not convinced a service was carried out, while there I was advised to change the two back tyres that were both cracking in between the tread, also told needed new brake pads and discs as so worn. But to get the tyres off, I had to pay the for the locking wheeel nuts to be drilled out as key was not provided (see above) as still waiting for one from Kia, but felt car was unsafe and I needed to use the car so got the work done. What kind of dealership sells cars with these type of issues, I trusted them which was a big mistake. The invoice amount was £700.00 which is money I should not be spending. I have emailed Hilton with the invoice for an explanation or a maybe an offer to reimburse me for the money I paid out, but four days later I have had no response which reading other review seems to be the norm,. I would use them again. AVOID!!! My biggest regret about all this is not reading reviews before purchase!! UPDATE Jo contacted to offer to pay half of the invoice (see above) so £350.00 which I reluctantly accepted to bring it to and end. 12 days later and still not received, told me they will chase accounts, days later told me it’s done and will be in my account last Friday and guess what, Still not received!!! Please people avoid, this is the worst company (not just a dealership), I have ever dealt with, do not waste your money here, once they have your money and you get an issue, the after sales will tell you what you want to hear, then do nothing. There tactics seems to tell you they will act, but never do and hope eventually your give up. Seems a report to trading standards here and maybe a small claims case. Please educate yourself with the consumer rights act!!