TU
TurnKey Vacation Rentals
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Beware! Turnkey cancels rental at the last minute
Beware! You could pay your deposit to Turnkey and find yourselves with no rental at all. Six months ago (April 2021) we reserved a vacation home in Hawaii for this coming January, and last week Turnkey notified us that the rental home is no longer available. They sent three different, conflicting reasons for this change! There are no rentals whatsoever available in the region we chose; and the only available rentals elsewhere are more expensive and not as nice. Turnkey offered a 10% discount but have no availability and even so it is not enough to compensate for the higher cost of everything now. The customer management team sent a 'sorry but we will do nothing for you' message.