Postoffice
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Post Office passing the Buck
I paid £35. 69 to the Post Office to send a parcel/box to Finland on 20/01/25, they used Evri, we checked online with Evri tracking after a week and it said there is an error with our parcel at LHR and it was being returned to us, no explanation as to why, we contacted Evri numerous times with no reply, the parcel was dropped off in our porch by someone on Friday 31st January late evening and it was damaged, no knock on the door, note or message from the courier, inside was children's presents all damaged, we complained to the Post Office who said they were not responsible for the delivery & to get in touch with Evri, we complained to Evri who said to take it up with the Post Office!!, still no explanation as to why it got returned from LHR or how it got damaged, they are both passing the buck, it is disgusting service from both of them and we have been screwed for £35 and the kids didn't get their presents