Novum Hotels
Read all reviews for Novum Hotels →
Acora Worst Hotel Service
Booked Acora Berlin which is a hotel from Novum Hospitality. Short Version: Do Not Book any hotel with them even if you have no place to sleep and you will be on the road just go to your nearest Notübernachtungen and stay the night there but do not waste your money on these people. you will be on your own, you will have no help from anyone whatsoever because there is no staff and if you call their helpline they will keep sending you to the hotel next door and that hotel reception will send you back to the same phone helpline by saying : "we cannot do anything for acora sorry" Long Version: Day 1: my check-in time was at 13:00 but when I went to the hotel I could not get in since I did not receive the code for the main door, I received it almost 2 hours late and had to wait there because their helpline was not picking the phone since 2days and I was getting no answers through mail or phone. when I got in there was no reception and you had to do check-in on the worst app on planet earth because on the last step of check in it will always fail no matter how many times you try, in their hotel they have an ipad with the same app so basically you cannot do anything but to stand there and keep calling them hoping someone will pick up and help you, and no this was not only me. on a daily basis I saw the same problem happening to everyone new coming in and then getting stuck because the hotel asks for 100% pre-payment for your stay. YOU DO NOT GET A POST BOX , they tell you AFTER you have moved in that you need to pay DP and buy a postfach near to the location, but since you just did anmeldung with this address, all of your official letters including bank letters will come to this address and then automatically get sent back because your name is not available on any postbox Cleaning: at first the cleaning was done every 6-7days which was as promised but then in the month of december + 2 weeks of january no cleaning was done and I sent them emails + called them but of course no one answered, so I went to the reception next door because that hotel is owned by same people. and then I got a cleaning service after 7weeks. Need Help? well then you should absolutely know that there will be 0 help from anyone for you, because there is no staff available at the hotel and the phoneline will not be picked by anyone and if you send them an email they will reply to you on average after 1-2weeks. so if by chance someone picks up your phone they will ask you to go to the hotel next door 'NIU' and ask the reception for help, but when you do that they just tell you that since iam living in acora they cannot help me they are there only for that specific hotel. Invoices: They did not provide me with my invoices and neither any proof that I paid my rent on time or that my dues are clear which is needed if you are moving to a permanent place since almost every landlord in Berlin requires it. Check-out : the worst part is that my check-in was at 13:00 on the day of my move-on, but my check-out was on my last day at 10:00AM WHICH HOTEL IN THE WORLD KICKS YOU OUT ONE NIGHT BEFORE YOUR CHECK-OUT? I pay on a nightly basis and instead of letting me stay there for the night they asked me to leave on my last day that I have. so technically they took 1 extra payment from me and never returned me the money. NEVER seen any hotel do before.