Carrentals.co.uk
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Europcar Nightmare
I booked a Vauxhall Insignia for a Sunday return only to be told at the time of pick up that the branch is closed on a Sunday and I had to have the car for an extra day with an additional day rate and it was too late to cancel. I had no option but to pay the extra money. Blackmail! The car I received had faulty wheel bearing which made a loud noise on the motorway. I rang the branch 20 minutes in to my drive to arrange for a replacement and was told to read call the roadside recovery company who will take me to the nearest branch. When I was dropped off at the branch in Manchester Airport I was told they didn't have any cars of that size and they offered me a Corsa which was not suitable. I immediately went on to Europcar website to book a car as a new customer which showed they had a car available. after showing this to the employee he gave me the keys to replacement vehicle. No idea why I was lied to in the first place. I will never book with Europcar ever again