Marshall Krashin

Dec 19, 2020

Good product; customer service lacking

Have bought several times from Grund. Products are overall excellent in quality, but we have had a couple of issues due to towels and rugs not holding color. They state they are replacing them. So far in a week, have not seen replacements. Maybe Christmas rush? The reason for 2 stars, is the lack of someone to answer the phone and very poor messaging. They state there is no one available to answer the phone and call again later. How about taking my phone number and calling me back? Novel idea? Also, did get a quick response to email and then I wrote back with another question to the person who had orginially emailed me. Now day 4 with no response. In general, customer service is poor.