LL
Lloyds Bank Insurance
View company profile →
Dreadful bank
Dreadful bank. I have power of attorney for my terminally ill mother and am trying to gain access to her accounts so I can start to get her affairs in order. After recieving online banking details this morning I have tried to gain access to no avail and spent a frustrating hour on the phone to Lloyds this morning trying to resolve the issue with no success. They've tried to fob me off and blame the issues on my phone provider for me not receiving texts they have allegedly sent me and refused to take responsibility themselves or provide a solution, causing me unnecessary stress and upset at an already difficult time. I'm glad I don't bank with them myself if this is the level of 'service' they provide.