Squirrel Internet Ltd
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It does what it says on the tin...
I have been an IT Network Engineer for over 30 years, but I am in no way associated with Fibre Heroes, Full Fibre or Squirrel, I am just a user of their services. I work from home a lot and am also a casual video gamer. Firstly, whilst waiting for Fibre Heroes/Full Fibre availability in my street, I asked a couple of technical questions to Squirrel both by email and also on their webchat. I was very impressed that through both channels I got responses from actual people within about an hour. My live webchat query was at 8pm so getting a response so promptly pleasantly surprised me. This, coupled with the other good reviews on here was the main reason I selected Squirrel over the other service providers available on Fibre Heroes website, even though they were a little more expensive than some of their competition. On the booked day of installation everything went to plan, an engineer rang me to tell me he was on his way and said he would be about 20 minutes. As promised, the next day the Squirrel router was delivered, a Zyxel DX3301-T0 (Dual-Band Wireless AX1800 WiFi 6). I already had a TP-Link Deco XE75 Mesh (Tri-Band AXE5400 WiFi 6E) running on my old FTTC provider, so I turned off the WiFi on their Zyxel and connected my main XE75 in AP Mode to it with an Ethernet cable, it was as simple as that, the Decos just worked it all out. I am on their 300Mbps service and from wired Ethernet connections to the Squirrel router I consistently get around 280Mbps download and 290Mbps upload. On my own Mesh WiFi I average over 250Mbps up and down from almost all places in the house (through solid stone walls). I am a very happy customer and have recommended them to my local friends.