AR
Arbor
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Arbor makes things right!
Long story short, Arbor ended my term with my electric supplier and placed me back with my electric company (my default ), because my contract ended and the new rate was very high. My supplier never ended my contract when they were supposed to. The new rate was nearly double! Arbor made things right and refunded the difference to me! They did this within a day of receiving my email showing copies of my electric bill. They cheerfully made me whole. Customer service is not 'dead' at Arbor and I'm really grateful. I plan to continue using Arbor, to find me better rates. Special thanks to Emma, Arbor Rep!