customer

Feb 23, 2026

Feel scammed

I signed up thinking this was a monthly subscription I could cancel easily, but it turns out there’s a 12-month minimum term that wasn’t made clear at the time. I was told to cancel by stopping the Direct Debit, which gave me the impression I could end the subscription when I wanted. The actual process for cancelling is confusing, and customer service simply refers to the small print in the Terms and Conditions. I haven’t used the service much and feel the sign-up process was misleading.