CE
Celebrity Cruises
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Beware of bidding for the move up…
Beware of bidding for the move up programme. We were successful and excited for our cruise for my wife´s birthday in August as our bid to move up was successful. However once on board the privileges for a Retreat client are not given to move up clients!!! The service on board was awful except for Luminaie restaurant and the housekeeping staff. The butler was non existent for us. I called on 5 different occasions and the number was always busy. On my wife´s birthday the Champagne, Flowers and Chocolates never arrived at 8am in our cabin. I went to the concierge 4 times to chase them up during the day but nothing arrived until after 7pm that evening. Clearly their company debt is influencing policy