LE
Leonardo Hotels
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A very poor experience even before we…
A very poor experience even before we have booked our stay. I was given some gift vouchers as a wedding gift, before booking online, i was advised by their loyalty team (email) that i can use my advantage club discount (10% off) alongside the gift vouchers. ***Also note that their Gift Vouchers can only be used on their most expensive Flexible rates).*** When it came to booking a room online, i couldn't use my advantage discount or book to pay on arrival - had to contact the hotel many times only to be told what i had been advised previously is incorrect. Such a frustrating experience and misinformation for a supposedly professional company.