FO
Fowlers Motorcycles
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Fowlers Worked to Make Things Right
I had difficulties caused by KTM electrical build quality which took my new Superduke R off the road for a significant part of the 2018 season. Fowlers were always efficient and pro-active trying to get things sorted out and trying to make sure I was a satisfied customer. My assumption earlier -- that they would be too big to care much -- was completely wrong. Finally they went the extra mile and fixed up a deal with KTM to balance the situation as best they could. I was impressed. Particular praise for the customer satisfaction manager (Sara Gubb) and Jo and Zoe on the service desk. (And of curse there were lots of good conversations with sales staff en route, while waiting for the bike.)