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Lanivet Post Office
Lanivet Post Office. AVOID!!! Went to post 2x large letters. Diane Richards was behind the counter and huffed and puffed, rolled her eyes and laughed sarcastically when I tried to explain the letters needed to be sent and that I'm also paying for envelopes inside each, to be returned to me with the documents inside the main envelopes. She is extremely rude and unprofessional! The Indian gentleman waiting inside at the same counter to post a letter, also looked at me in horror at her unprofessional behaviour! When I asked her if she was now ready for me after dealing with the posman. She upped her attitude toward me and said she refuses to serve me and called the postmaster. He was playing with my 3 year old through the window, myself and the ladies behind me were all laughing. Then all of a sudden when his rude staff member called him, he said my son was scratching his windows all morning and that he was trying to get him to stop. I was only there for 30 minutes max and my son didn't touch the window. He was driving his toy car on the windowsil and on the ground with his sister. An absolutely dreadful way of treating PAYING customers. I feel she deliberately discriminated against me because of my accent. I phoned in when I got home, to see if they had CCTV as I am laying a formal complaint and Diane Richards whom answered, hang up on me. Again absolutely unprofessional, zero decorum and NO customer service etiquette at all.