Boost Mobile
View company profile →
Boost mobile 2444 US Highway 70 in…
Boost mobile 2444 US Highway 70 in hickory It was my misfortune to visit this store. I bought a Celero g5 phone which it took almost 2 days to connect. I contact boost customer service 2 times (horrible people) for help an hour later still could not connect to WiFi. Called spectrum 3 times and finally got connected. I asked when I bought the phone about returns I was told 7 days and there would be a restock fee. I had the phone less than 24 hours and I was told 35.00 restock fee and there was many other fees and I would wind up paying 190.00 and she told me basically I would get close to nothing in my returning the phone. The manger stated she would send a tech to my house to check my modem but the tech called and said she could not come. I called boost store back and said I will pay the 35.00 i dont want this phone and she said no return because there was nothing wrong with the phone When I was in the store when they would discuss my problem they would talk in Spanish right in front of me and I had no idea what they were saying. I was so upset but I kept my temper When I called the night before and explain what was going on the girl said since it is way less than 24 hours I would get all my money back. When I went back in the morning and told them what the girl told me they laughed and started talking in Spanish. I want my money back I don't like this phone. Because I am in my eighties they think I am a stupid old lady and this is far from the truth. I have already made a complaint to custmer service, I am writing this complaint and if I get no results from these 2 complaints my next step will be the BBB. I will not let these females treat me like this.