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Google has the worse Customer Support…
Google has the worse Customer Support system/ team on the planet. I've returned a product purchased from their official Google Online Store, proof of return (with their own return process via DHL, all deliveries & returns info on the system, in their face) attached on a long and worthless email chain, they finally confirmed the item returned was inspected by technical team, all good. And now, they go by the bushes, via email sending me to online Google Store, the latest then directing me to continue with email correspondence in order to be able to get my money back. Ping-pong with people's own money... When contacting Google via email/phone they purely aren't able to help you or offer any resolution other then assigning a new case ID every time you get in touch trying to sort out the same matter. At this point I am desperate, my money has been seized by Google Online Store and genuinely don't know what to do going further... no-one from Google Support can help or want to help, other than listening and recording your case, then producing a new case id for the same matter, then sent via another silly email. They are disastrous, ridiculously amateurs for a giant as Google Inc, a shame for modern days online purchase. Spent cca 12h on the phone spanned over 4! afternoons, useless... This is a 100% true case story. Don't let the enthusiasm get you and Be aware!