Princess Cruises
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Ref WPMYMP
Ref WPMYMP We were on the Sea Princess in March when the "cease sailing" happened and we claimed as soon as we returned. We accepted the offer of 80% refund on the curtailed cruise and 80%FCC. We have been informed that our claim for flights and hotel has been approved but so far we have not received anything other than the refundable onboard credit. This means that Princess are not refunding in date order as they said and it is over 6 months now since we claimed, I think that tops most of the other complaints. I can see other reviews for later claims that have been repaid, which hardly seems fair. Our dream holiday of 4 weeks circumnavigating Australia ended after 1 week. Emails receive a standard "we will respond in 14 days" but they never do. We have informed ABTA and our travel agent has tried on our behalf to get a response but nothing has occurred. We have taken many cruises with Princess and booked another for next year but my confidence in the company has now gone.