RRD Preparation
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Faulty Parts Sent With Terrible After Care Service
I have previously purchased from RRD Preparation twice once was great no problems and once I had the same issue as many other customers where the parts I ordered were not in stock and after many messages I was refunded my purchase price but now let me tell you about my third purchase which has not been very good. I purchased a Cylinder kit for my Suzuki which was a painless process but due to their misleading website which only says in a very small sentence that the item is not brand new I ordered a used kit by mistake ( the used kit and the brand new kit are the same price and roughly the same pictures on the advert which is another reason I made the mistake) and to be honest I only became aware of this mistake when the goods were delivered. As soon as the goods were delivered I contacted their after-sales team who only came back to me with very short and unfriendly emails telling me it was my fault for ordering the wrong goods even though I tried to explain to them the problem was not so much the goods were not new the problems was the goods are not usable ( I wish I could upload pics to accompany this review) and now I am just being ignored which means I will have to go through my credit card company to try and get a refund which is just a waste of my time and energy. So the moral of this story is if you want your purchase to be delivered fast then use RRD-Preparation but if you want parts you can actually use and an after care service that actually helps you then find another supplier there are plenty out there. Please see a couple of the emails I was sent below and you to will have to translate it like I did. Dear Customer Hello, you saw in the description what was missing in the cylinder you bought "Ce modèle est un d'occasion !! Il manque : les segments, l'axe, les clips, le joint d'échappement." le kit est tout a fait utilisable , nous ne l aurions pas mis en vente sinon . il n as jamais été utiliser mais mal stocké. Do not answer this email, it will not be processed, go through the contact form on the site!!! Kind regards and at your service. The team Dear Customer Hello, ( their web address which I cannot put in)/fr/pieces-occasions-50cc-mecaboite-mobylette-scooter/27711-75401-cylindre-piston-sans-culasse-70cc-47mm-airsal-luxe-aluminium-moto-suzuki-50cc-tsx.html#/2283-preparation_moteur_stage_1-sans Do not answer this email, it will not be processed, go through the contact form on the site!!! Kind regards and at your service. The team