Bargain Rental Cars
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No refund of breakdown fee.
We needed a hire car for 29 days out of Auckland airport in Sept 2022 and Discovercars quoted £300 using Bargain Rental Cars for a small car Mazda Demio or similar. This was a very good price so we didn't expect a new or low mileage car. We were given a Hyundai Getz, fairly old with 160k Km on the clock. No problem. We picked the car up on Tuesday 27th and it was good for a few days and we were near Auckland. On the Friday we started to set off south and the car was misfiring badly and the engine check light was on. We phoned the AA as instructed and paid them 90 NZD for the man to come. He confirmed the problem and arranged a tow truck back to the car hire depot. They were very apologetic and said the 90 NZD would be refunded. They gave us an upgrade to a Toyota Prius also fairly old (FM/AM radio with minidisk and CD player) with 160k Km on the clock. Very pleased. Just two and a half hours delay which wasn't a problem. No car is 100% reliable so we were just unlucky. However, 90 NZD was not refunded. Asked about this when returning the car and they said to contact the NZ AA but I don't have contact details or any reference. Sent an email to ask for refund after returning to UK but no response. Recommend having a NZ Sim card (I bought from Simcorner for £12 in UK). Also allow a little extra time if necessary for catching your return flight.