Brian

Aug 4, 2025

I initially purchased the TV I wanted…

I initially purchased the TV I wanted over the website on 28th July but received an email the following day saying that model was out of stock but offering me the 2025 version for £300 more and asking me to contact the Southport store to arrange this. I tried on numerous occasions to contact this store but was unable to get through so spoke to another store and agreed to pay the supplement. Delivery was made on 1st August but after powering up the TV I noticed that I had been sent the wrong model (one which was for sale at £600 less than the one I ordered on their website). Tried calling Southport store but again couldn’t get through so emailed on 2nd August asking for the incorrect model to be collected and the correct one delivered the same day. Received a response on 4th August saying they could collect the incorrect model but couldn’t deliver the correct model until another date. Surely a simple exchange could take place at the same time! I must say I am so disappointed in this company. I understand things go wrong on occasions but this isn’t the right way to resolve said problems.