Water Irrigation
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Could not cancel my order
I placed an order but very shortly (within about 2 hours) afterwards I cancelled it. I did not receive a confirmation so I had no order number. I could not email direct so I used the web page email facility and told them to cancel. I got no response so kept mailing...I also tracked down an email address in their returns section so I sent emails on that as well. No response. I eventually found a phone number but there was only a message saying the office was closed. Then I received a text from a courier saying my parcel was on its way. Soon after this, I had a mail from Water Irrigation under the name Choice Shops telling me that I couldn't cancel as the order had been despatched!! They told me that they had replied to my mails and sent 'proof' but nonetheless I never received them for some unknown reason. (Strangely, I received mails OK from the customer service chap who I was in contact with). In the end I accepted the goods (I would only have ordered them elsewhere) as it was easier than going through more dialogue to return them. I still don't have a proper invoice!! I would never use them again, (even though the delivery was quick).....but companies should not be allowed to operate like this. If you cancel especially as quickly as I did, then the goods should not be sent.